Emergency: demand letter
You got the letter. Here's the honest playbook.
A law firm says your website violates the ADA, cites some version of WCAG, and wants money. First: you're not uniquely negligent, and panic-buying the first "compliance" widget you find is the one move that reliably makes things worse. Second: this splits into two problems with two different professionals.
The letter needs a lawyer. The website needs fixing.
Do not respond to the letter yourself, and do not ignore it. Get an attorney (ideally one who's handled web accessibility claims) to manage the response, deadlines, and any negotiation. That is their lane and nothing on this page replaces it.
In parallel, start fixing the site immediately. Remediation speed and documented effort materially affect how these matters resolve. That's our lane.
Your first 72 hours
- Preserve everything. Screenshot the letter's claims. Don't quietly delete pages it references.
- Call a lawyer about the letter. Many of these resolve; how well depends on counsel and on what you do next.
- Get a real audit of the site, fast. You need to know whether the specific claims are accurate and what else is exposed, because the letter's list is rarely the whole picture.
- Start remediation and document dates. A record showing you moved within days is worth having.
- Skip the overlay widget. Sites with overlays get sued anyway, and installing one after a letter can read as a shortcut rather than a fix.
48-hour rush audit, automatically
Order the Full Audit and note that you've received a letter, and it goes on the rush track: your 10 key pages reviewed, every WCAG 2.1 AA failure ranked, and a remediation roadmap your developer can start on the same day. Includes a re-scan after fixes to confirm and document them.
Start the rush audit, $649What we'll tell you that sales pages won't
Fixing the site doesn't make the existing claim vanish; that's the lawyer's negotiation. No audit guarantees you're lawsuit-proof afterward. And some of the letter's claims may be wrong, which is worth knowing too. What the audit buys you is the truth about your site, fast, and a documented path out.